AI on every ticket
Auto-classification by category, priority, sentiment, and language. Three suggested replies in different tones. Duplicate detection and smart routing.
Why instasupport
What you get.
SLA tracking that predicts breaches
Set first-response and resolution targets. Get alerts before SLAs breach — not after. Track team performance across queues.
Real-time collaboration
Collision detection, @mentions, internal notes, structured handoffs, and ticket merge/split. Your team stays coordinated without stepping on each other.
Automation that scales
Build no-code rule chains that route tickets, assign agents, and adjust priority — based on ticket attributes, audit findings, and Store Scout sessions.
Included features
Everything you need, nothing you don't.
Omnichannel inbox: email, chat, forms
AI ticket classification and suggested replies
SLA tracking with breach prediction
Collision detection and @mentions
Ticket merge, split, and dependencies
Automation rules with execution logging
Canned responses and macros
Support analytics and CSV export
Get started today
Ready to turn storefront friction into growth?
Create your free workspace and run your first store audit in under two minutes. No credit card required.