Starter
For merchants getting started with storefront intelligence.
- Up to 3 store audits per month
- Basic help desk with email intake
- Public knowledge base (up to 25 articles)
- Store health dashboard
- Single user workspace
Pro
For growing stores that need AI-powered support and deeper insights.
- Unlimited store audits
- AI ticket classification and suggested replies
- Full omnichannel inbox (email, chat, forms)
- CX intelligence engine
- Google Analytics & Search Console integration
- Growth recommendations
- Up to 3 team members
- Chat widget for your storefront
Business
For teams that need advanced automation, analytics, and collaboration.
- Everything in Pro
- Unlimited team members
- Advanced automation rules
- SLA tracking and breach alerts
- Store Scout AI shopping bots
- Google Merchant Center integration
- Scheduled weekly reports
- CSV & HTML export
- Priority support
Enterprise
Need a custom plan for your team?
For larger teams, higher audit volumes, custom integrations, and dedicated support — reach out and we will build a plan around your needs.
Contact salesFAQ
Common questions about pricing and features
Everything you need to know about instasupport plans and capabilities.
instasupport is an AI-powered platform that combines storefront audits, customer support management, knowledge bases, and CX intelligence into one workspace — helping ecommerce teams find friction, resolve issues faster, and grow their store.
No. instasupport works with any ecommerce store that has a public URL. Shopify is the first deep integration, but audits, support, and analytics work across all platforms.
Every incoming ticket is automatically classified by category, priority, sentiment, and language. AI generates three suggested replies in different tones, detects duplicate tickets, and routes conversations to the right team member based on your automation rules.
Audits score your store across six categories: trust and clarity, SEO basics, accessibility readiness, conversion clarity, performance (via Lighthouse), and homepage quality. Each category includes evidence-backed findings and prioritized recommendations.
Yes. instasupport integrates with Google Search Console, GA4, and Google Merchant Center. Data syncs daily and AI cross-references traffic patterns with audit findings to surface overlooked opportunities.
Yes. The Starter plan is free and includes storefront audits, basic support management, and a public knowledge base. Upgrade to Pro or Business for AI features, advanced analytics, and team collaboration.
An automated background process runs hourly to analyze patterns across your audit findings, support tickets, and knowledge base coverage. It surfaces insights like recurring issue spikes, SLA risks, and root-cause correlations — all scored into a single CX health metric.
Absolutely. instasupport includes real-time collision detection, internal notes, @mentions, ticket followers, structured handoffs, and canned response macros. Your team stays coordinated without stepping on each other.