Team & Workspace

Role-based access and collaboration for your entire support team.

Invite team members with role-based access — Owner, Admin, Agent, and Viewer. Track agent status, assign skill tags for intelligent routing, and manage workspace settings from a centralized control panel.

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Team & Workspace

Team: 5 members · 3 agents online · 1 away

Roles: 1 Owner · 1 Admin · 3 Agents

Skills: Shipping, Returns, Technical, Billing

Everyone sees exactly what they need — nothing more

Capabilities

What team & workspace gives your team.

Role-based access control

Four roles — Owner, Admin, Agent, Viewer — each with clear permission boundaries for workspace settings, support, and data access.

Owner: full control including destructive operations
Admin: settings, integrations, and team management
Agent: ticket handling, chat, and knowledge base
Viewer: read-only access to dashboards and reports

Agent management

Track agent availability, assign skill tags for routing, and manage escalation tiers.

Agent status: Online, Away, Offline
Skill tags for intelligent ticket routing
Escalation tier configuration
Workload visibility and assignment balance

Workspace settings

Centralized workspace configuration for team, integrations, notifications, and properties.

Member invitation with role assignment
Multi-property management (7 platforms supported)
Notification preferences per member
SLA policy configuration

Who this is for

Built for the people who need it most.

Team leads

Control who can do what across the entire platform.

Growing teams

Onboard new agents with the right permissions from day one.

Agencies

Manage multiple client properties with scoped team access.

Related features

Works even better together.

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Automation

Build no-code rule chains that route, assign, and prioritize automatically.

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Analytics & Integrations

Google Search Console, GA4, and Merchant Center in one dashboard.

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Get started today

Ready to turn storefront friction into growth?

Create your free workspace and run your first store audit in under two minutes. No credit card required.

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