Knowledge Base

Self-service content that reduces ticket volume.

Build and publish help articles with a rich WYSIWYG editor, organize by category, and surface them through a public help portal or directly inside support workflows when agents need quick answers.

Get started free→See how it works

Knowledge Base

42 articles published across 8 categories

KB article surfaced to agent — resolved without escalation

87% of visitors rated the shipping FAQ as helpful

Fewer tickets. Faster resolutions. Happier customers.

Capabilities

What knowledge base gives your team.

Rich article editor

A TipTap-powered WYSIWYG editor with code mode for technical content, formatting, and media support.

Rich text editing with headings, lists, links, and code blocks
Draft, publish, and archive workflow with revision history
Category management and article organization
Full-text search across all articles

Public help portal

A searchable, customer-facing help center that lives at your workspace URL — no separate hosting required.

Searchable knowledge base per workspace
Category browsing and article navigation
Visitor feedback collection: helpful / not helpful
Integrated contact form for remaining questions

Agent integration

Knowledge base articles surface inside the support ticket view — helping agents find answers without leaving the conversation.

Contextual KB search integrated in ticket detail
Link articles to tickets for customer follow-up
CX intelligence detects KB coverage gaps automatically
Suggested articles based on ticket classification

Who this is for

Built for the people who need it most.

Support teams

Deflect common questions with self-service content.

Content managers

Publish and organize help content with a familiar editor.

CX managers

Track which articles reduce tickets and where gaps exist.

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Get started today

Ready to turn storefront friction into growth?

Create your free workspace and run your first store audit in under two minutes. No credit card required.

Get started free→See how it works