AI Help Desk

Omnichannel support with AI classification and smart routing.

Manage customer conversations from email, live chat, and contact forms in one unified inbox. AI auto-classifies every ticket by category, priority, sentiment, and language — then suggests replies and routes to the right agent.

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AI Help Desk

AI classification: Shipping inquiry · High priority · Negative sentiment

Suggested reply generated in 1.2s — ready for review

SLA: First response target met · 4m 22s

Real-time AI assistance on every ticket

Capabilities

What ai help desk gives your team.

Unified omnichannel inbox

Email, live chat, and contact form messages all flow into one inbox with consistent workflows.

Automatic ticket creation from inbound emails via Postmark
Chat-to-ticket promotion for tracking and follow-up
Custom contact form intake with template fields
Thread continuity across channels and reply routing

AI-powered classification

Every incoming ticket is instantly classified by category, priority, sentiment, and language using Claude AI — before any agent sees it.

Three AI-suggested replies per ticket: detailed, concise, and closure
Duplicate ticket detection and related clustering
Language detection for multilingual support
AI-powered ticket summarization for quick context

Workflow and collaboration

Advanced ticket management with SLA tracking, collision detection, and team collaboration features.

SLA tracking with breach prediction and overdue alerts
Real-time collision detection — see who is viewing a ticket
Ticket merge, split, parent-child relationships, and dependency links
Canned responses, internal notes, checklists, and structured handoffs
Bulk actions across multiple tickets

Who this is for

Built for the people who need it most.

Support agents

Spend less time classifying and more time solving with AI-suggested replies.

Team leads

Track SLA performance and agent workload from a single dashboard.

Operations managers

Build automation rules that route and prioritize without code.

Related features

Works even better together.

AI Live Chat

AI handles first-line conversations. Your team steps in when it matters.

AI-powered chat engages customers the moment they reach out — classifying intent, answering common questions, and resolv…

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Automation

Build no-code rule chains that route, assign, and prioritize automatically.

Create ordered automation rules that fire on ticket creation — auto-assigning agents, adjusting priority, routing to tea…

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Knowledge Base

Self-service content that reduces ticket volume.

Build and publish help articles with a rich WYSIWYG editor, organize by category, and surface them through a public help…

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Get started today

Ready to turn storefront friction into growth?

Create your free workspace and run your first store audit in under two minutes. No credit card required.

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