Platform features
From storefront audits to AI-powered support and growth intelligence — instasupport gives your team clarity, speed, and the insights to act.
Store audits
Submit any store URL and receive scored findings, quick wins, and AI-generated recommendations across six audit categories — with Lighthouse performance data built in.
Help desk
Manage tickets from email, chat, and forms in a unified inbox. AI auto-classifies priority, sentiment, and category — then suggests replies and routes to the right agent.
AI live chat
AI-powered chat engages customers instantly — classifying intent, suggesting answers, and resolving common questions automatically. When a conversation needs a human touch, it seamlessly hands off to a live agent with full context preserved.
Knowledge base
Build and publish help articles with a rich editor, organize by category, and surface them to customers through a public help portal — or directly inside support workflows.
CX intelligence
An automated engine correlates storefront issues with ticket trends, detects recurring problems, spots SLA risks, and identifies knowledge base gaps — all scored into a single CX health metric.
Growth & optimization
Get scored recommendations across campaign preparedness, merchandising, traffic opportunities, and checkout optimization — with a growth score that tracks improvement over time.
Analytics & integrations
Connect your Google properties for daily-synced traffic, engagement, and product health data. AI cross-references analytics with audit findings to surface overlooked opportunities.
How it works
Connect your store, let AI analyze the experience, centralize your support, and act on intelligence that reduces friction and drives growth.
Submit your store URL or install the chat widget. instasupport starts analyzing your storefront and support experience immediately.
AI scans your pages for trust signals, SEO gaps, accessibility issues, and conversion friction. Lighthouse scores and rendered-page analysis are included.
Route customer messages from email, chat, and forms into one inbox. AI classifies, prioritizes, and suggests responses in real time.
Receive prioritized actions from the CX intelligence engine. Track progress with growth scores and watch support volume drop as you fix root causes.
Platform preview
Every audit produces structured results across six categories. The CX intelligence engine connects those findings to your support patterns and surfaces the actions that matter most.
CX health score
84/100
Composite score across audit health, support quality, sentiment, and self-service coverage.
Action center
12 actions
Prioritized fixes from audit findings, CX insights, and growth recommendations.
Audit scores
AI insight
Recommended actions
Add delivery timeline to product pages, move return policy to checkout sidebar, and create a shipping FAQ in your knowledge base.
AI help desk
Every ticket is auto-classified by category, sentiment, and urgency. AI suggests three reply options, detects duplicates, and routes conversations to the right team member.
AI help desk
Storefront audits
Six scored categories — trust, SEO, accessibility, conversion clarity, performance, and homepage quality — each backed by evidence, screenshots, and merchant-friendly explanations.
Storefront audits
CX intelligence
The intelligence engine runs hourly to correlate audit findings with support ticket patterns, detect recurring issues, and surface the fixes that reduce both friction and ticket volume.
CX intelligence
Growth engine
Growth recommendations score your store across campaign readiness, content coverage, merchandising quality, traffic opportunities, and conversion optimization — then tell you exactly what to improve.
Growth engine
And more
Every capability is designed to reduce friction, improve response time, and give your team better signal.
Embed an AI-first chat on your storefront with one line of code. AI handles common questions instantly and escalates to live agents when needed.
Invite team members with role-based access. Owners, admins, agents, and viewers each see exactly what they need.
Build ordered rule chains that auto-assign tickets, adjust priority, route to teams, and trigger responses — no code required.
Deploy AI shopping personas that browse your store like real customers and report back on friction, confusion, and missed opportunities.
Automated weekly audit reports delivered to your inbox with key metrics, score trends, and highlighted changes.
Export audit findings, support tickets, and analytics metrics in structured formats for team reviews and stakeholder reporting.
FAQ
Everything you need to know about InstaSupport.
instasupport is an AI-powered platform that combines storefront audits, customer support management, knowledge bases, and CX intelligence into one workspace — helping ecommerce teams find friction, resolve issues faster, and grow their store.
No. instasupport works with any ecommerce store that has a public URL. Shopify is the first deep integration, but audits, support, and analytics work across all platforms.
Every incoming ticket is automatically classified by category, priority, sentiment, and language. AI generates three suggested replies in different tones, detects duplicate tickets, and routes conversations to the right team member based on your automation rules.
Audits score your store across six categories: trust and clarity, SEO basics, accessibility readiness, conversion clarity, performance (via Lighthouse), and homepage quality. Each category includes evidence-backed findings and prioritized recommendations.
Get started today
Create your free workspace and run your first store audit in under two minutes. No credit card required.
