Automation

Build no-code rule chains that route, assign, and prioritize automatically.

Create ordered automation rules that fire on ticket creation — auto-assigning agents, adjusting priority, routing to teams, and triggering responses based on conditions like audit findings, Store Scout sessions, and ticket attributes.

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Automation

Rule: If category = "Shipping" → Assign to logistics team

Rule: If sentiment = negative + priority = high → Escalate to lead

73% of tickets auto-routed without manual intervention

Intelligent routing that learns from your patterns

Capabilities

What automation gives your team.

Ordered rule execution

Rules execute in order on ticket creation — each rule can match conditions and fire actions like assignment, priority change, or team routing.

Drag-and-drop rule ordering
Merchant-scoped rules with workspace governance
Conditions based on ticket attributes: category, priority, sentiment, channel
Artifact-aware conditions: audit findings, Store Scout sessions

Automated actions

When conditions match, rules can auto-assign, change priority, route to queues, set default responses, and more.

Auto-assignment to specific agents or teams
Priority adjustment based on conditions
Queue and team routing
Default messaging and response templates

Execution visibility

Every automation action is logged in the execution trail — giving full visibility into what happened, when, and why.

Full execution log with automation audit trail
Rule match tracking per ticket
Automation coverage reporting in support analytics
No code required — configure entirely through the UI

Who this is for

Built for the people who need it most.

Support leads

Route tickets to the right team without manual triage.

Operations managers

Build escalation workflows that fire automatically on SLA risk.

Growing teams

Scale support operations without adding headcount for routing.

Related features

Works even better together.

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CX Intelligence

The engine that connects storefront issues to support patterns.

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Get started today

Ready to turn storefront friction into growth?

Create your free workspace and run your first store audit in under two minutes. No credit card required.

Get started free→See how it works