AI Live Chat

AI handles first-line conversations. Your team steps in when it matters.

AI-powered chat engages customers the moment they reach out — classifying intent, answering common questions, and resolving issues automatically. When a conversation needs a human touch, it hands off seamlessly to a live agent with full context preserved.

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AI Live Chat

AI resolved: 3 shipping questions automatically

Handoff to agent: Complex return request · full context attached

Active conversations: 8 · Queued: 2 · Avg response: 12s

AI + human working together in real time

Capabilities

What ai live chat gives your team.

AI-first conversations

AI handles initial customer interactions — classifying intent, sentiment, and urgency — then resolves common questions instantly or escalates with full context.

Instant AI responses for common questions
Intent classification and sentiment analysis on every message
Smart escalation with full conversation history
AI-suggested responses for agents during handoff

Real-time agent console

A purpose-built console for live support with queued conversations, customer context panels, and real-time collaboration tools.

Three-panel layout: conversation queue, chat, customer context
Queued conversation acceptance and assignment
Snooze functionality for follow-up scheduling
Message delivery states: sent, delivered, read

Seamless ticket integration

Chat conversations automatically promote into support tickets for tracking, reporting, and follow-up — no manual work required.

Auto-promotion from chat to help desk tickets
Full conversation history preserved in ticket timeline
Customer context panel with browsing data
SLA tracking applies to chat-originated tickets

Who this is for

Built for the people who need it most.

Ecommerce merchants

Offer instant support without hiring a 24/7 team — AI covers the gaps.

Support agents

Handle more conversations with AI pre-qualifying and context-loading.

CX managers

Reduce first-response time with AI handling the initial touchpoint.

Related features

Works even better together.

Chat Widget

Embed AI-powered chat on your storefront with one line of code.

Install a fully branded, AI-powered chat widget that handles first-line inquiries automatically and escalates to live ag…

Learn more →

AI Help Desk

Omnichannel support with AI classification and smart routing.

Manage customer conversations from email, live chat, and contact forms in one unified inbox. AI auto-classifies every ti…

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Automation

Build no-code rule chains that route, assign, and prioritize automatically.

Create ordered automation rules that fire on ticket creation — auto-assigning agents, adjusting priority, routing to tea…

Learn more →

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Ready to turn storefront friction into growth?

Create your free workspace and run your first store audit in under two minutes. No credit card required.

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